Service design and co-production

Intelligent public services are customised public services. Rather than providing or buying services that were based on historical generalisations about need, public services must increasingly be customised to people’s contemporary needs and wants. Our Directors and Associates have worked with commissioners and service providers to co-produce intelligent and customised public services through customer insight and collaboration.Our expertise is particularly entered around:

  • Developing customer insight and research strategies
  • Testing and developing evidence-based approaches to service redesign
  • Presumption changing study tours to win hearts and minds of politicians, service managers and local community activists
  • Smart client advisory support for service commissioning

Clients include:

  • UK local government and health authorities
  • National policy makers
  • Blue-chip service providers